Amara | FAQs

FAQs

General Questions

What is your return policy?

We stand behind our products with a 45-Day 100% Money Back Guarantee. If you're not completely satisfied with your purchase within 45 days, we'll refund the full amount you paid, including shipping charges. Your satisfaction is our priority.

How do I initiate a return?

To start your return, simply email us at info@fromamara.com. Our customer service team will guide you through the return process and provide all necessary instructions.

How do I initiate a return?

Once we process your return request, we aim to complete your refund within 3-5 business days. The funds may take an additional 5-10 business days to appear in your account, depending on your bank's processing time.

Do I have to pay for return shipping?

No! Our 100% Money Back Guarantee includes shipping charges. We want to ensure you have a risk-free shopping experience with us.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Payment Questions

What payment methods do you accept?

We accept all major payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Absolutely! Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details.

Shipping Questions

How long does shipping take?

We typically process orders within 1-2 business days from our warehouse. Please take note that our US warehouse is currently experiencing higher than expected order volumes during this holiday period, which may add 3-4 additional days to processing/shipping times.

After dispatch, the estimated delivery time varies based on the shipping method you choose.

How can I track my order?

Once your order ships, we'll send you a confirmation email with your tracking number. You can click the tracking link in the email or enter your tracking number on our website under "Track Order."

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping times typically range from 7-21 business days depending on your location and chosen shipping method. Please note that customs fees may apply depending on your country's regulations.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us immediately through our support channel. We'll do our best to accommodate changes if the order hasn't been processed yet.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@fromamara.com

What are your business hours?

Our customer service team is available Monday through Friday, 9 AM - 5 PM EST. We strive to respond to all inquiries within 24 business hours.

Do you have a physical address?

We are a e-commerce brand operating exclusively online. While we don't maintain a physical storefront, we fulfill all orders through our warehousing and distribution network to ensure reliable delivery to our customers. If you need to reach us, our customer service team is available at info@fromamara.com

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Title

Support

Contact

+1 415 800 4941

info@amara.com